Shippo

Create shipping labels and track shipments in Shippo.

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Kategorie: Finanzen
Einrichtung: 4Schritte
Hilft bei: 1KI-Rolle

What ProhostAI can do with Shippo

Once Shippo is connected, ProhostAI works with labels and tracking in plain language.

Read
Track a shipment
Answer where a parcel has got to without a reference number hunt.
“Where is the parcel we sent to the Mill Lane guest?”
Read
Compare rates
See options and costs before choosing a service.
Create & update
Create shipping labels
Produce a label from the conversation where the item was reported.
Create & update
Keep the guest updated
Send tracking to the guest without switching tools.

Über Shippo

The phone charger somebody left behind.

Connect Shippo and ProhostAI can create shipping labels and track parcels — for the lost property, keys and supplies a portfolio ships more often than you would think.

Every operator ends up running a small postal service. Guests leave chargers, passports, jewellery and children’s toys; keys need to reach a new cleaner; supplies need to get from a store cupboard to a property across town.

Individually each is trivial and each takes half an hour: find packaging, work out postage, get to a post office, tell the guest it is on its way, then field the question about where it has got to.

Connecting Shippo removes most of that. A label can be produced from the conversation where the guest reported the loss, and tracking answered without anyone digging out a reference number — which matters because a returned passport generates more goodwill than almost anything else you can do.

Hilft bei: Finanzen

Setup

Shippo connects with an API key from your Shippo account.

Generate an API key in your Shippo account settings.
Open ProhostAI and go to Settings → Connections.
Search for Shippo, select Connect and paste the key.
Ask it to check rates for a parcel to confirm the connection works.

Good to know

Postage is billed through your Shippo account, separately from your ProhostAI subscription.
Valuables — passports, jewellery — deserve a tracked, insured service. It is worth deciding that policy in advance.
Carrier coverage varies by country; check your options before promising a guest a delivery date.
Revoking the API key in Shippo ends access immediately.

Fragen zu Shippo

Why would a rental business need shipping software?

Lost property, mostly — chargers, passports, jewellery, toys — plus keys and supplies moving between properties. It happens more often than most operators expect.

Who pays for postage?

It is billed through your own Shippo account, separately from your ProhostAI subscription.

Can it tell a guest where their parcel is?

Yes. Tracking can be answered in the conversation, without anyone hunting for a reference number.

What about valuables?

Use a tracked and insured service, and decide that policy in advance rather than in the moment a passport turns up.

How do I disconnect Shippo?

Open Settings → Connections in ProhostAI and disconnect it, or revoke the API key in your Shippo account.