ServiceM8
Manage jobs, scheduling and staff for field service in ServiceM8.
- Catégorie
- Gestion immobilière
- Configuration
- 4étapes
- Aide pour
- 3rôles IA
What ProhostAI can do with ServiceM8
Once ServiceM8 is connected, ProhostAI works with your jobs and scheduling in plain language.
- Read
See scheduled jobs
Check what is booked in for a property and when.
“Is anyone scheduled at the Harbour flat this week?”
- Read
Track job status
Know whether a reported problem has actually been dealt with.
- Create & update
Raise a job from a report
Turn a guest’s message into a ServiceM8 job with the property and description attached.
- Create & update
Schedule and assign
Book the job against the staff and time that fit around the property’s stays.
À propos de ServiceM8
The job gets raised where the problem was reported.
If your maintenance runs on ServiceM8, connecting it means a problem a guest reports can become a scheduled job without anyone re-typing it into another system.
Lire la suite
ServiceM8 is built for trades and field service — jobs, quotes, scheduling, staff in vans. Property managers who use it are usually running their own maintenance crew rather than calling contractors ad hoc.
The gap it leaves is at the front. A guest reports a broken shower in a message; someone reads it, decides it is a real job, and creates it in ServiceM8. That translation step is where things get lost, especially when the message arrives at nine on a Sunday evening.
Connecting ServiceM8 closes it. What a guest reports can become a job with the property, the access details and the description already attached, scheduled against the staff you actually have — and what happens on that job can come back into the guest conversation rather than living in a separate system.
Aide pour: Opérations, Communication avec les voyageurs, Revenus
Setup
ServiceM8 connects through OAuth against your account, so ProhostAI never sees your password.
Open ProhostAI and go to Settings → Connections.
Search for ServiceM8 and select Connect.
Sign in to ServiceM8 and approve the permissions.
Ask what jobs are scheduled this week to confirm the connection works.
Good to know
ServiceM8 stays the system of record for jobs, quotes and invoicing.
Connect your PMS as well — that is what lets a job be scheduled around stays rather than into the middle of one.
Decide which reports should become jobs automatically. "The wifi is slow" and "there is water coming through the ceiling" deserve different treatment.
Disconnecting stops the sync and leaves ServiceM8 untouched.
Questions sur ServiceM8
Can a guest message become a ServiceM8 job?
Yes. A reported problem can be raised as a job with the property, access details and description already attached, rather than someone re-typing it later.
Does it schedule around bookings?
If your PMS is also connected, yes — that is what tells ProhostAI when a property is occupied, so a job is not booked into the middle of a stay.
Does ProhostAI handle invoicing?
No. Quotes, invoicing and job records stay in ServiceM8.
Will every complaint become a job?
Only what you want to. It is worth deciding which kinds of report raise a job automatically and which should be looked at by a person first.
How do I disconnect ServiceM8?
Open Settings → Connections in ProhostAI and disconnect it. Nothing in ServiceM8 changes.
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