Messenger
Handle Messenger enquiries alongside every other channel.
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- 2funções de IA
What ProhostAI can do with Messenger
Once Messenger is connected, its conversations behave like any other channel in ProhostAI.
- Read
Receive page messages
Messenger threads arrive in the unified inbox with the rest of your guest conversations.
- Read
Keep context across days
The thread’s earlier messages stay attached, so a later reply is not starting from nothing.
- Create & update
Answer common questions
The AI replies to availability, pricing and suitability questions in your voice.
“Do you have anything for four people over Easter?”
- Create & update
Escalate when it should
Conversations the AI should not close alone go to your team with full history.
Sobre Messenger
Your Facebook page stops being a message you missed.
If your property has a Facebook page, people message it — asking about availability, prices and whether the place suits a family. Connect Messenger and those conversations join the same inbox as everything else.
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Facebook pages accumulate enquiries quietly. They arrive on somebody’s personal phone, get half-answered, and are rediscovered a week later when the guest has already booked elsewhere. The page is doing its job — it is the following-up that has no owner.
Connecting Messenger gives those conversations the same handling as every other channel. They appear in the unified inbox, the AI answers the routine ones immediately, and anything needing a person is escalated with the thread attached rather than forwarded as a screenshot.
For markets where Facebook is still the main local channel — much of Europe, Latin America and Southeast Asia — this is often where direct bookings actually come from, which makes an unwatched page an expensive thing to have.
Ajuda com: Comunicação com hóspedes, Suporte
Setup
Messenger connects through Meta’s OAuth against the Facebook page you manage.
Open ProhostAI and go to Settings → Connections.
Search for Messenger and select Connect.
Sign in with the Facebook account that manages the page and approve the permissions.
Message the page from another account to confirm it reaches the inbox.
Good to know
You need to be an administrator of the Facebook page you connect; a personal profile on its own cannot be used.
Meta limits the window for replying after a person’s last message, so quick first answers matter more here than on email.
Comments on posts are not messages. Messenger covers the direct conversations rather than public comment threads.
A page admin can revoke the connection at any time from Meta Business Settings.
Perguntas sobre Messenger
Do I need a Facebook page?
Yes, and you need to administer it. Messenger for business runs against a page rather than a personal profile.
Does this cover comments on my posts?
No. The connection handles Messenger conversations. Public comments on posts are a separate surface.
Can the AI reply automatically?
Yes, in your voice and within the limits you set. Anything beyond that is escalated to your team with the whole thread.
Will Messenger threads mix with my other channels?
They land in the same unified inbox, each clearly labelled with the channel it came from, so nobody has to watch Facebook separately.
How do I disconnect Messenger?
Open Settings → Connections in ProhostAI and disconnect it, or remove ProhostAI in Meta Business Settings.
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