Gorgias

Handle e-commerce support tickets and customer messages in Gorgias.

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分类: 客户关系管理
设置: 4步骤
适用职能: 2AI 职能

What ProhostAI can do with Gorgias

Once Gorgias is connected, ProhostAI works with your tickets and customer conversations in plain language.

Read
Read tickets
See open conversations and their history with that customer.
“What is outstanding from this week’s tickets?”
Read
See the purchase behind it
Work with the booking or order the conversation concerns.
Create & update
Reply to customers
Answer routine questions from what is known about the purchase and stay.
Create & update
Escalate with context
Hand refunds and disputes to a person with the facts already gathered.

关于 Gorgias

Support that knows what was actually bought.

Gorgias is built for commerce support, which fits operators selling stays and extras online. Connect it and ProhostAI can work those conversations with the underlying booking in view.

Gorgias earned its place in e-commerce by putting the order next to the conversation, so an agent answers knowing what the customer bought and when. That principle transfers directly to hospitality: the equivalent of the order is the stay.

Operators who sell direct — a booking site, prepaid extras, gift vouchers, experiences — end up with genuine commerce support: refunds, changes, things not delivered as described. Handling that without the purchase in view is guesswork.

Connecting Gorgias gives ProhostAI those conversations with the booking context attached, so routine questions get answered accurately and anything requiring judgement reaches a person with the facts already assembled. The tickets that cost most to get wrong — a refund, a disputed charge, an extra somebody paid for and did not receive — are exactly the ones where having the purchase in view changes the answer.

适用职能: 销售, 客户支持

Setup

Gorgias connects through OAuth against your account, so ProhostAI never sees your password.

Open ProhostAI and go to Settings → Connections.
Search for Gorgias and select Connect.
Sign in to Gorgias and approve the permissions.
Ask what tickets are open to confirm the connection works.

Good to know

Gorgias stays the system of record for tickets, macros and reporting.
Refunds and disputes are worth escalating by default — they are the tickets where a wrong automatic answer costs most.
Connect your payment tool as well if you want the AI to reference what was actually charged.
Revoking ProhostAI in Gorgias’ app settings ends access immediately.

关于 Gorgias 的常见问题

Is Gorgias relevant to short-term rentals?

It fits operators selling direct — a booking site, prepaid extras, vouchers or experiences — where support genuinely resembles commerce support with refunds and changes.

Does this replace Gorgias?

No. Gorgias keeps your tickets, macros and reporting; ProhostAI works with them and adds the booking context.

Should the AI handle refunds?

Better not by default. Refunds and disputes are where a wrong automatic answer is most expensive, so escalating them with the facts assembled is usually the right setting.

Can it see what the customer paid?

It works with the booking or order behind the conversation. Connecting your payment tool as well lets it reference what was actually charged.

How do I disconnect Gorgias?

Open Settings → Connections in ProhostAI and disconnect it, or revoke ProhostAI in your Gorgias app settings.