Cloudbeds

Sync Cloudbeds reservations and read guest conversations in one place.

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Espaços de trabalho: 2ligados
Categoria: Gestão de imóveis
Configuração: 4passos
Ajuda com: 3funções de IA

What ProhostAI can do with Cloudbeds

Once Cloudbeds is connected, ProhostAI works from its reservations and guest data.

Read
Sync reservations
Bookings from every channel Cloudbeds manages arrive with guest details and dates.
Read
Read guest conversations
Threads come into one place instead of being spread across channel extranets.
“Can we store bags after checkout?”
Create & update
Answer routine questions
The AI replies from the reservation and hands over anything it should not close alone.
Create & update
Create work from requests
Turn a guest request into a task for the person who can actually do it.

Sobre Cloudbeds

One inbox for a property that sells on nine channels.

Cloudbeds keeps the reservations flowing from every channel you list on. Connect it and ProhostAI handles the conversations those reservations create.

Ler mais

Cloudbeds tends to be chosen by properties that sell everywhere — Booking.com, Expedia, Airbnb, their own site, sometimes a wholesaler — because the channel manager is the hard part and Cloudbeds does it well.

The consequence is a guest base arriving through many doors, each with its own messaging surface and its own expectations about response time. Keeping up means either watching several inboxes or accepting that some messages wait.

Connecting Cloudbeds collapses that into one conversation stream in ProhostAI, where the AI answers from the actual reservation and escalates what needs a person. Hostels and guesthouses running lean get the most from it, because the alternative is somebody at a desk relaying the same answers all day — and at a property selling dorm beds and private rooms through a dozen sources, that is a full-time job nobody budgeted for.

Ajuda com: Operações, Comunicação com hóspedes, Receita

Setup

Cloudbeds connects through its API using credentials from your Cloudbeds account.

In Cloudbeds, generate an API key from the API credentials section of your account.
Open ProhostAI and go to Settings → Connections.
Search for Cloudbeds, select Connect, and paste the key.
Wait for the first sync to finish, then check that your listings and upcoming reservations look right.

Good to know

This connection is in Early Access, covering reservations and guest messaging rather than the whole Cloudbeds feature set.
Cloudbeds stays the system of record for rates, inventory and channel distribution.
Properties with many room types should check that the first sync mapped them as expected before turning Autopilot on.
Disconnecting stops the sync and leaves Cloudbeds untouched.

Perguntas sobre Cloudbeds

Does ProhostAI replace Cloudbeds?

No. Cloudbeds keeps distribution, rates and inventory. ProhostAI adds AI guest messaging and the operations around each stay.

Does it cover all our channels?

Reservations Cloudbeds manages come through whichever channel produced them, so guests booking through Booking.com, Expedia or your own site are handled the same way.

Is the Cloudbeds connection generally available?

It is in Early Access. Reservations and guest messaging are covered; the full Cloudbeds feature set is not.

Does this suit a hostel?

Yes — lean-staffed hostels and guesthouses are where it helps most, since the alternative is a person at a desk repeating the same answers.

How do I disconnect Cloudbeds?

Open Settings → Connections in ProhostAI and disconnect it. Nothing in Cloudbeds changes.