Inbox

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Key benefits

• ✨

  AI-powered replies

  Get instant, contextual suggestions for every guest message based on your listing details and past conversations.

• 🧠

  Continuously learning

  Your AI assistant learns from your messaging style and improves its suggestions over time.

• ⚡

  Save time

  Respond to guests faster and more efficiently, giving you more time to focus on your business.

• ⏰

  24/7 coverage

  Never miss a guest message again. Autopilot responds instantly, any time of day or night.

• 💬

  Smart escalation

  Autopilot knows when to escalate complex questions to you for a human touch.

How it works

• 

  Escalation rules

  Set a confidence threshold so Autopilot only sends replies when it's sure. Messages below your threshold are escalated to you, and frustrated guests are automatically flagged for a human touch.

• 

  Message categories

  Choose which types of messages Autopilot handles automatically — from check-in instructions to discount requests. Toggle categories on or off and see confidence scores and message volume for each.

• 

  Set a reply delay

  Configure how long Autopilot waits before sending a reply. Add a natural delay so responses feel personal, not robotic.