Analytics

Giới thiệu Analytics

Hỗ trợ: Doanh thu, Phân tích

Comprehensive insights

• ⏱️

  Team response times

  Track median response times by team member and see message volume trends over time.

• 📊

  Total AI messages

  See how many messages AI has handled with detailed charts showing volume over time.

• 🎯

  AI confidence scoring

  Monitor average AI confidence levels and track autopilot ready vs escalation rates.

• 😊

  Guest sentiment

  Analyze guest sentiment trends and understand how guests feel throughout their stay.

• 📈

  Autopilot status

  See active vs inactive autopilot percentage and total AI messages sent across all properties.

• 🏷️

  Message categories

  View breakdown of message types like amenity questions, special requests, and booking changes.

• 🚨

  Autopilot escalations

  Review low-confidence messages escalated for human review with urgency and category tags.

• 🧹

  Cleaner performance

  Track guest ratings by cleaner, see reviews linked to cleanings, and monitor team performance.

• ⭐

  Guest ratings by cleaner

  See average ratings and review counts for each cleaner to identify top performers.