Analytics

Insights and reports across your whole portfolio.

Analytics & DashboardsCriado porProhostAI

Sobre Analytics

Monitor response times, AI messaging performance, and cleaner ratings — all in one place to optimize your guest experience.

Ajuda com: Receita, Análise

Team response times
Track median response times by team member and see message volume trends over time.
Total AI messages
See how many messages AI has handled with detailed charts showing volume over time.
AI confidence scoring
Monitor average AI confidence levels and track autopilot ready vs escalation rates.
Guest sentiment
Analyze guest sentiment trends and understand how guests feel throughout their stay.
Autopilot status
See active vs inactive autopilot percentage and total AI messages sent across all properties.
Message categories
View breakdown of message types like amenity questions, special requests, and booking changes.
Autopilot escalations
Review low-confidence messages escalated for human review with urgency and category tags.
Cleaner performance
Track guest ratings by cleaner, see reviews linked to cleanings, and monitor team performance.
Guest ratings by cleaner
See average ratings and review counts for each cleaner to identify top performers.

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